Scheduling delivery drivers - what you need to know

With restaurants almost solely reliant on delivery since the pandemic began, the delivery industry has boomed. We look at the key considerations for scheduling delivery drivers …

Are they licensed?

Yes, we know how basic this sounds. But before you can start scheduling delivery drivers, you need to perform due diligence to ensure they have the correct license (motorcycle / car).

Certifications management modules in online scheduling systems can help you keep on top of driver qualifications, and receive automated reminders when they’re set to expire for peace of mind.

Are they insured?

As a business, you will need to update your insurance to reflect that you are now providing delivery services.

Your drivers will also need to update their personal car insurance. Coverage can vary greatly between providers, so encourage your employers to shop around!

Have they undergone COVID or other mandated training?

HR policy may demand that all employees complete COVID-19 training before starting work. Track completed training in HR or scheduling tools to ensure compliance.

Make sure to provide team members with regular updates on required hygiene practices and government regulations, either via in-person briefings or e-mail/chat functions.

When are they available?

Delivery drivers rarely work regular hours week-in, week-out, and quite often work for multiple employers. Knowing when they’re available to work for you is key, as well as tracking holidays and sick leave. Many online apps provide these functions, eliminating the need for spreadsheets or text messages, and can even block specific dates from time off requests, such as Thanksgiving and Black Friday.

Are they well?

Safety of your employees and your customers is critical. Protect them by by requiring drivers to complete a health-related disclaimer at the start of each shift, confirming they’re feeling well and do not have any COVID related symptoms. Similar disclaimers can be implemented at shift end, where drivers can confirm they’ve followed all health and safety policies during the shift.